Refunds/Exchanges (30 Days)
At SC Sapphire Gorgeous Skin®, we are committed to ensuring our customers are completely satisfied with their purchase. If, for any reason, you are not fully satisfied with your product, we offer a generous 30-day refund and exchange policy.
Refunds:
- Eligibility: Refunds are available for products purchased within the last 30 days.
- Condition: The product should be only lightly used, and in its original packaging.
- Process: To initiate a refund, please contact our customer support team with your name and order number.
- Refund Issuance: Refunds will be processed at first scan back to the original payment method. Please allow 5-7 days for your refund to appear on your account.
Exchanges:
- Eligibility: Exchanges are available for products returned within 30 days of purchase.
- Condition: The product must be in its original packaging and lightly used.
- Process: Contact our customer support team to request an exchange. Indicate the product you wish to exchange and the new item you would like.
Defective or Damaged Items:
If you receive a product that is defective or damaged, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Important Notes:
- Refunds and exchanges will only be accepted with proof of purchase (e.g., order confirmation).
- We reserve the right to deny a refund or exchange if the product does not meet our return requirements.
We value your satisfaction and are here to make your shopping experience with SC Sapphire Gorgeous Skin® enjoyable and worry-free. Please don’t hesitate to reach out to our customer support team with any questions or concerns.